Organisational Diagnostics
The diagnostic process has been refined and tested based on an accelerated 'first 90 days' principle. These are tailored to Professional Services, Customer Success and Customer Support organisational units individually.
The engagement is more targeted as it aimed at 5 key areas to understand the current state and to benchmark current performance against industry and SaaS B2B/B2C benchmarks.
- KPIs & Financials
- Talent
- Customer Relationships
- Operational execution
- Leadership
These 5 facets of an organisation provide the key aspects of an organisations identity, its effectiveness, its capabilities, its talent and its success. The Tertium Diagnostic process digs deep into your business and will identify the right metrics, capabilities, procedures operating model and processes to drive improved business outcomes.